Privacy policy

📄 Elkwine Privacy Policy

Effective Date: January 1st, 2025

At Elkwine, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, place an order, or communicate via text message or other platforms.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing/shipping address, and date of birth (for age verification).

  • Order Details: Products ordered, delivery instructions, and appointment bookings.

  • Device & Usage Data: Browser type, IP address, device identifiers, and usage behaviour on our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send SMS and email confirmations, reminders, and updates

  • Respond to your inquiries and customer support requests

  • Verify your age (you must be 21+ to order)

  • Comply with legal obligations

3. Text Messaging (SMS)

By providing your phone number during checkout or appointment booking, you consent to receive:

  • Appointment reminders

  • Delivery confirmations

  • Missed delivery notifications

  • Follow-up messages

Message and data rates may apply. You can opt out anytime by replying STOP.

4. Age Verification

Elkwine only sells and delivers wine to customers who are 21 years or older. We reserve the right to request ID verification during delivery.

5. Sharing Your Information

We do not sell your data. We may share it with trusted third-party partners who help us operate our business, including:

  • SMS delivery providers

  • Payment processors

  • Shipping and delivery services

  • Marketing platforms (e.g., Facebook, Google)

These parties are required to maintain the confidentiality of your information.

6. Your Rights & Choices

You have the right to:

  • Access or correct your personal information

  • Opt out of marketing communications

  • Request deletion of your data (where applicable)

To exercise these rights, contact us at [support@elkwine.com].

7. Security

We take appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse.

8. Cookies & Tracking

Our website may use cookies and similar technologies for analytics, personalization, and advertising. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Elkwine Support Team
📧 Email: contact@elkwine.com
🌐 Website: https://www.elkwine.com