Shipping Policy
Effective Date: September 2, 2026 Last Updated: September 2, 2026
This Shipping Policy explains how Elk delivers orders placed on elkwine.com (the "Site"), and applies alongside our Terms of Service and Privacy Policy.
1. Where We Ship
We deliver within Florida and ship to other U.S. states through our licensed third-party shipping/compliance partner and common carriers (such as UPS). We only ship to states and addresses where that partner confirms we are legally permitted to deliver alcohol. This list can change without notice as state law, our licensing, and carrier policies change — the states shown as excluded at checkout reflect our current coverage, not a permanent list.
Note for the business: keep the excluded-state list on this page and at checkout in sync with what your compliance partner actually has licensed at any given time — this page will get more legal scrutiny than most others on the site, since it's the first thing regulators, carriers, or plaintiffs' counsel check against your actual shipping footprint.
2. Age and Signature Requirements
All alcohol shipments require an adult signature (21 years or older) upon delivery — this is both a legal requirement and a standard carrier policy (UPS and FedEx require alcohol shipments to use their adult-signature-required service). Our carrier or delivery personnel may request a valid, government-issued photo ID. We cannot deliver to a P.O. Box, and we cannot leave alcohol shipments unattended, "left at the door," or with a neighbor.
If no eligible adult is available, the carrier will typically attempt delivery multiple times before returning the package to us; redelivery or return-shipping fees may apply. Please consider providing a delivery address (e.g., a work address) where someone 21+ can reliably sign during business hours.
3. Order Processing and Shipment Timing
Please allow up to 10 business days from the date of purchase for your order to ship, nationwide (excluding pre-order, subscription, and custom/curated packages, which may follow a different timeline stated on the applicable product page). Most orders ship sooner than this, but we ask that you plan around the full window, particularly around holidays, high-volume periods, or weather-related shipping holds (see Section 4).
If we're unable to ship within this window, we will notify you and either provide a revised shipping date or seek your consent to the delay. If you do not consent to a delay — or if we cannot reach you — we will cancel the unshipped portion of your order and issue a prompt refund; we do not substitute store credit for a refund you're entitled to.
4. Weather and Wine Protection
Wine is sensitive to temperature extremes, and packages can sit in hot trucks, cold warehouses, or weekend storage during transit. To help protect your order, we typically ship with ice packs during warmer months, though this isn't guaranteed on every shipment; there may be times we're unable to include one (for example, due to order timing, route, or supply). We may also ship earlier in the week or briefly hold shipments during extreme heat or cold advisories to reduce the chance of temperature damage.
If your wine ever arrives affected by heat or cold, contact us — see Section 6. Elk stands behind what we sell, and we'll work with you to make it right.
5. Shipping Costs and Promotions
Current shipping rates and any free-shipping thresholds (for example, free Florida delivery over a stated order amount, or free nationwide shipping over a stated order amount) are shown at checkout and may change without notice. Promotional shipping offers apply only as described at the time of purchase.
6. Damaged, Lost, or Delayed Shipments
If anything about your order isn't right — it arrives damaged, doesn't arrive, or the wine itself isn't in good condition when it gets to you — contact Elk directly and we'll take care of it. We handle these situations personally and on a case-by-case basis, so please reach out as soon as you notice an issue rather than waiting; where possible, hold on to the packaging and take a photo, since that helps us resolve things faster (including filing a carrier claim, if needed).
7. California and Other State-Specific Delivery Notices
For orders delivered to California, state law requires that a Proposition 65 warning be provided to the purchaser or delivery recipient at or before delivery, in addition to the warning shown on the Site before purchase. We provide this required notice on or in the shipping package and/or by email or text as part of your order confirmation, consistent with California's requirements. Other states may have their own delivery-time notices (for example, additional recycling, bottle-deposit, or labeling disclosures); where applicable, we include these with your shipment or confirmation as required.
8. Local Pickup
Local pickup is available at our Miami warehouse/store location (487 Northeast 189th Street, Miami, Florida 33179). As with all alcohol purchases, the person picking up the order must be 21 or older and may be asked to show valid, government-issued photo ID.
9. Contact Us
Questions about an order's shipping status, an excluded state, or a delivery issue:
Elk 487 Northeast 189th Street, Miami, Florida 33179, United States Email: elk@elkwine.com Phone/WhatsApp: +1 (786) 750-1019