Return & Refund Policy

Effective Date: September 2, 2026 Last Updated: September 2, 2026

Our Approach

Elk stands behind what we sell. If something isn't right with your order — it arrived damaged, incorrect, or the wine itself isn't in good condition — contact us and we'll take care of it. We handle these situations personally and on a case-by-case basis, because every situation (a bottle that arrived leaking, a heat-affected shipment, a mix-up with an order) is a little different, and we'd rather work with you directly than force you through a rigid set of rules.

How to Reach Us

Elk 487 Northeast 189th Street, Miami, Florida 33179, United States Email: elk@elkwine.com Phone/WhatsApp: +1 (786) 750-1019

Reach out as soon as you notice an issue. Where possible, hold onto the original packaging and take a photo — it helps us resolve things faster, including filing a claim with the carrier if the issue happened in transit.

A Few Things to Know

• Alcohol and opened bottles. Because our products are alcoholic beverages, we generally can't accept the return of opened or consumed products, and several states place their own restrictions on returning alcohol — so any return or exchange of unopened, unused product is handled at our discretion in light of those rules.
• Refund method. When we do issue a refund, it's returned to your original payment method.
• Subscriptions ("Cellar"). Refunds and cancellations for recurring subscription shipments are handled as described in our Terms of Service (Section 9).
• Gift cards. Gift cards are covered separately in our Terms of Service (Section 10) and are generally not refundable for cash except where required by law.